Company Overview

The concept for Comprehensive Communication Services (CCS) was born in the aftermath of Hurricane Katrina in August of 2005.  Although a lot of improvements had been made in mobile communications since Sept. 11, 2001 when our country was changed forever by what become known as “America’s Day of Terror”, Katrina reminded us that the ability to communicate and coordinate resources was still the most important aspect of any disaster response.  CCS was founded in January 2007 with a sole focus of providing mobile communication platforms for First Responders to allow them to effectively communicate anywhere in the world regardless of what the local conditions where.  The founders of CCS saw a real need for a company that could not only manufacture a robust line of mobile command center trailers and vehicles, but more importantly could provide and integrate the vital communication equipment needed by First Responders.

High Quality Products Produced with Research and Technology

A great deal of research went into the CCS product line and the services we provide with vital feedback from First Responders that had been deployed during a disaster response situation and were all too familiar with the communication challenges that can occur.  One thing that we learned was that a lot of the existing mobile command centers that were being utilized during this period were all very nice vehicles and trailers that provided a climate-controlled office space but were lacking in the communication package that was installed in the unit.  Many just had land mobile radios, but either no satellite service or very limited satellite network connectivity, no interoperability with other First Responders, no cellular connectivity, no video surveillance for situational awareness, and no access to news media resources. Our goal was to develop the most robust communication package for mobile command centers on the market and provide CCS customers the ability to communicate across multiple platforms with each other and with other First Responders.

Over the years since Hurricane Katrina, there have been some significant advances in technology with the roll out of LTE technology, the formation of FirstNet, vast improvements in satellite technology, new and innovative interoperability and collaboration platforms, Hosted Services, UAV and drone technology, and many more enhancements in mobile communications.  CCS branded our mobile command center platform as a “Mobile Emergency Response Center” or MERC which is a registered trademark with US Trademark and Patent Office.   Our commitment from our conception and every single day since is to ensure that we are providing our customers the most advanced communication package in our MERC product line to make sure that they have as much technology at their disposal as possible during a disaster response.  The ability to communicate at all times during a disaster response will always be the top priority for all First Responders.

We feel that this commitment to providing this comprehensive communication package is what has led to our success.  CCS now has MERC mobile command center trailers and vehicles deployed in over 11 countries and count some of the leading First Responders as CCS customers from FEMA, the FBI, multiple National Guard units, US Air Force, American Red Cross, Texas Department of Public Safety, US Southern Command, Canadian Mounted Police, and a large number of State and Local fire and law enforcement agencies from New York to California.  It has been an honor to work with such a great group of men and women and we will continue to focus our efforts on proving them the best mobile communication possible for their efforts out in the field.

Client Testimonials

This MERC package combined with the shelter provides us a response package that can be fully deployed in less than 30 minutes anywhere we need it!

SGT John Byrd,

Harris County Sheriff’s Emergency Response Team

The MERC Lite satellite trailer worked perfectly during our 3 day response. The generator provided continuous power allowing us to stay in constant contact with the responding Guardsmen.

SGT Jerry Hensley

Kentucky National Guard

The MERC Lite satellite trailers worked great during our support of the relief efforts providing mobile communications, a climate controlled shelter, and lighting for night time operations.

SGT Mark Tremblay

New York National Guard

Frequently Asked Questions

Isn’t mobile satellite service very expensive?
The cost of mobile satellite service has come down tremendously over the past 10 years. In the past this service could only be purchased as a “full-time” service and would cost over a thousand dollars a month for very minimum bandwidth. Fortunately with advances in technology satellite service has gotten better in terms of bandwidth speeds and quality while the price has come down tremendously. With our partners at IP Access, CCS has been able to develop several Disaster Response Packages that allow our First Responder customers to buy 5 or 10 day per month packages that can provide burstable speeds from 20 mbps down to 5 mbps up for just a few hundred dollars per month. For our Commercial customers we can also provide metered service plans based on their network needs that are very affordable.
Do I really need satellite service with the availability of LTE and FirstNet?
All of the LTE service providers have made great strides in coverage and network speeds and the roll out of the FirstNet Network with Band 14 has been a tremendous asset for First Responders. Most service providers have deployable COWs (cellular units on wheels) that they can deploy during and after a disaster to help keep service up and FirstNet has a fleet of COLTs that provide this same service free of charge for their customers. Despite all of this LTE technology and network redundancy, bad things can still happen. Wildfires and hurricanes can take out cell towers and during that down time that it takes a LTE service provider to deploy their mobile assets, a First Responder could be caught without communications. Satellite service fills that void and provides that life line that should allow the user to always connect and communicate regardless of local assets. Please be very skeptical of anyone that tells you that you will always have LTE coverage. Can you hear me now?
Should we do a “drive away” or “tow away” mobile command center?
Our first choice at CCS is always a tow away command center purely for the sake of redundancy. It is really very simple, if a mobile command center is built on the chassis of a vehicle and that vehicle has a mechanical failure, you lose your mobile command center. If your mobile command center is built out as a trailer and the towing vehicle has a mechanical failure, then you simply find another towing vehicle. The first few years as a company, CCS would not build a vehicle based mobile command center for that very reason. The reality is that some customers felt more comfortable driving a vehicle than towing a trailer so eventually we agreed to do both, but we still always recommend a trailer version.
What trends do you see in the mobile command center market?
Over the past 5 years we have seen customers shy away from building out the bigger command centers (30 to 48 foot units) and look at smaller more tactical units. There are multiple reasons for this: (1) The requirement for a special driver’s license and skill set to drive or tow the larger units (2) The need for smaller units that can be easily transported through urban areas with smaller streets, more traffic, low hanging tree limbs, etc.. (3) The need to air lift units to a destination or ship by sea (4) Overall cost and ongoing maintenance. CCS has been offering our MERC-Lite and MERC-Mini packages for over 10 years and these trailers have been certified for transport on a C-130 and have a proven track record of urban deployments in over 14 countries. To assist with the loss of office space by not having a large command center, CCS has bundled several of our Zumro air shelters that can either attach to these smaller MERC units or set up beside them to resolve this work space issue.
What makes CCS different from any of your competition?
The reason the ownership of CCS chose to enter this mobile command center market in 2007 is that we saw a real void in terms of any mobile command center manufacturers that provided full integration of the communication equipment their customers needed. Some of the long standing suppliers build very nice vehicles and trailers to serve as mobile command centers, but do a very poor job of equipping them with the proper communication equipment. They were basically leaving that to the customer to add after they purchased the unit. That makes sense because most of them are really just trailer manufacturers and custom fabricators with no technology background. The founders of CCS were just the opposite, we were all working in the telecommunication market and were basically technology “geeks”. We went out and hired the expertise we needed to build the command centers and they do a great job at it, but our focus has been and always will be the communication equipment we install in and on these mobile command centers. That is by far the most important component of these units allowing our customers to communicate and schedule the resources they need to respond to any disaster.

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